Employee Success Skills

What this is

Employee Success Skills turns the Success Skills work-ethic curriculum into principles, challenges, tools, and practice you can use on the job the same day — initiative, honesty, managing up, customer recovery, and interview skills.

What’s inside

• 24 core principles — ownership, initiative, honesty as behavior, effort beyond the paycheck, empathic listening, and more
• 40 interactive challenges — real job situations with decision points and better language (including working with your boss)
• 17 employee blind spots — paycheck mentality, false initiative, waiting to be told, and what to do instead
• Tools — Five Why’s, empathic listening (4 levels), customer recovery steps, and interview practice (getting hired)
• Ask Randy — describe a workplace situation and get guidance grounded in these principles

How it works

1. Principles — Learn the standards that make you valuable at work.
2. Challenges — Practice real situations before they happen.
3. Blind spots — Spot patterns that quietly cost trust and opportunity.
4. Tools & Practice — Say it out loud; dig until you understand; prepare for interviews.
5. Ask Randy — Bring a live problem and get practical next steps.

Launch Employee Success Skills